Even if you independently deploy and manage automatic teller machines, it may be that you've never sought to optimize your cash supply chain with the help of a third party. But if looking at recent data has highlighted possible inefficiencies, then it may be time to contact trusted cash management specialists. Before you get on the phone, however, it's best to think about specific issues you want addressed within your network and how various services might meet your needs. Keep reading below for four things you'll want to keep in mind.
One of the most important aspects of cash management is managing the device itself. While this might seem self-evident, it actually involves a complex array of services that include everything from detecting an incident and dispatching a service technician to tracking delivery. This not only works to improve the cash supply chain but also to better the customer experience.
Another aspect of ATM management that is much trickier than it might seem is cash optimization. Service providers that specialize in cash management can set you up with software that effectively tracks the flow of cash across a network, and in doing so can also predict when a device will be need to be replenished with cash. This limits (and with smaller networks can sometimes completely prevent) having to deal with a sudden or unexpected replenishing. In turn, labor and service costs can be dramatically reduced while customer satisfaction is maintained or improved because of cash availability (and thus perceived device reliability).
Another thing you'll want to think about when optimizing your cash management is the actual transportation of cash to various devices in an ATM network. Of course, you'll want to seek out the very best in armored vehicles that use up-to-date logistics technology. But perhaps more importantly, you'll want to ask questions about the insurance coverage that a service provider offers. A provider that is confident in its cash delivery services will back it up with a solid policy.
If your primary goal is to maximize transactions on your ATM network, then ask a service provider about how exactly they plan to accomplish an increase. Usually this comes down to making sure that ATM availability is optimized across the entire network so that customers are confident they can quickly locate and use a device without having to jump through any unnecessary hoops.